Curbside Pickup Instructions and FAQ

You may now participate in contactless curbside pickup of library materials by following these 3 steps:

Step one: Place your items on hold

  • Use our online catalog to search for items currently available at Delafield Public Library and use your library card to place a hold on the items you want
    • Items will not be transferred from other libraries
  • Check your account to see when your items are ready 
    • They will have a status of “Held”
    • You may also receive an email, phone call, or text when holds are ready

Step two: Sign up for a pickup slot

  • When your items are ready for pickup, sign up for a time slot here
    • Do not sign up for a time slot until your item is listed as “Held” in your account
    • You will receive a confirmation email verifying your time slot
  • Hours for curbside pickup are
    • Monday through Friday between 2:00 PM and 6:00 PM
    • Saturday between 10:00 AM and 1:00 PM

Step three: Pick up your items

  • During your 15-minute slot, your items will be in a labelled plastic bag on a cart or bin outside the east doors near the parking lot and book drop
    • If you notice other patrons or staff at the pickup area when you arrive, remain in your vehicle until they have walked away
    • If you do not pick up your items during this window, you will need to start over at step two (sign up for a pickup slot)
    • Enjoy!

FAQ

How long will it take for my hold to be ready?

  • To support social distancing efforts, we are operating with very limited staff. We will fill your holds as quickly as possible but wait times may be longer than usual. Thanks for your patience.

How will I know when my hold is ready?

  • Check the holds tab in your library account. Any items ready for pickup will have a status of “Held”. You may also receive an email, phone call, or text when holds are ready.

Can I pick up items at Delafield Library that are available at other libraries?

  • Yes. Our delivery service will be transferring items from other libraries.

Can I place a hold over the phone?

  • Yes. You may call the library to place a hold 9:30 AM – 6:00 PM on weekdays and 10:00 AM – 1:00 PM on Saturdays. You will not be able to pick up any phone holds until 24 hours after you call, and you may only place 5 items on hold over the phone each day.

How long will my items remain on the hold shelf?

  • We hold items for one week.

When will my items be due?

A browsing book or rental movie says it’s in. Can I place a hold on that?

  • You cannot place a hold on it, but you may pick it up during library open hours (9:30 AM – 1:00 PM on weekdays).

How do I return materials?

  • The outdoor book drop is open for returns.
  • Please note: to limit contamination, returned items will be checked in 4 days after we receive them. Don’t be alarmed if you see items on your account that you had returned within the past week.

Do I need a library card?

  • Yes. You will need a library card to place your hold through our online catalog. You will not need to show us your library card when you pick up your items. You can sign up for a library card here.
  • Please note: if you sign up for a library card online, you may only place 2 items on hold at a time.

What if I have mobility issues and cannot leave my vehicle?

  • Call the library when you arrive for your pickup slot and we will place your bag within reach.
  • We are committed to ensuring that our programs and services are accessible to everyone. If you have any questions or suggestions regarding accessibility please call or email us so we may work to accommodate you.

What if I have fines?

  • You can pay your fines during library open hours (9:30 AM – 1:00 PM on weekdays) or via our online payment system.

What if I miss my pickup time slot?

Will the library building be open?

  • The library building is open between 9:30 AM and 1:00 PM on weekdays, but access to collections is limited. The lobby and restrooms are accessible on weekdays until 4:30 PM, while City Hall is open.

What are you doing to protect the safety of patrons and library staff?

  • The contactless curbside pickup provides maximum social distancing for the safety of both patrons and staff. Staff will wear masks when handling all library materials.

How long will this service be available?

  • The curbside pickup service is contingent upon access to materials that keep our staff safe. We hope to continue offering this service but cannot make guarantees.

Who is eligible for this service?

  • This privilege is reserved for patrons who comply with our safety guidelines. We reserve the right to remove access to this service from anyone who does not respect those.
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